Write Mind Documentation Home Page

Write Mind Documentation - Nancy Kay Joseph

Contact Me

I work in all hemispheres... bringing a global and highly-focused perspective to your project

Let me help you with all of your documentation needs. Let’s work together to make your employees more informed, happier, and more productive, and your customers more satisfied with your products and services. I can document your policies, procedures, products, services, and create web site and online help content so your employees and customers will find your products/services easier to use and understand. This will result in time and money saved, and generate repeat customers.

What keeps you up at night? Worrying about….

Project members playing nice and doing their job?
Meeting deadlines?
Important details falling through the cracks?
Whether the product meets customers’ needs and if customers will be able to easily learn and understand the product?
Looking good at the end of a project?

I can help you sleep (and look) better by:

Relieving Bottlenecks

Facilitating team communication and improving processes where needed

Keeping data and information flowing smoothly to ensure deadlines are met

Herding Cats

Tracking multiple projects, milestones, and tasks

Keeping a Global Perspective

Working heads-down in the details, yet keeping one eye on the big picture

Communicating potential issues that could impact the project and suggesting solutions as well

My knowledge of the product development and project management lifecycles, plus my years of experience as a technical writer on project teams has taught me how to:

Perform a needs analysis to determine the customer’s needs and suggest solutions

Work with engineers, programmers or other subject matter experts to get the pertinent information

Manage time and information for multiple projects simultaneously

Negotiate schedule and scope changes to manage scheduling conflicts and other issues that may affect the on-time delivery

Perform process analysis, suggest process improvements, and document processes for internal and external customers

Document best practices and negotiate agreement when conflicts arise about what’s “best”

Perform usability tests and content editing for software and web sites, and work with the programmer, engineer, or web site developer to improve the product

Create many types of documents, online help, and training material that satisfies the needs of users who have different levels of expertise

Be flexible and adapt to many changes in focus and schedules

See the Commendations page for comments from former customers and employers.

[ Home ] [ Tools Experience ] [ Skills ] [ Commendations ] [ Education ] [ Document List ] [ Portfolio Links ] [ Employment History ] [ Resume ]