What I bring to the table:

• Ability to focus on details while maintaining a global view of a project. Understand potential cause/effect relationships that may affect a project and ensure that potential problems are not overlooked.

A customer said "Nancy is a natural collaborator and team player, always able to determine who key players are, advocating for the end user, and never missing an opportunity to quickly and accurately documents processes and procedures and making them easily accessible to all interested parties. She sees the big picture and makes informed suggestions on ways to improve and streamline processes, but always in a diplomatic and collaborative manner.

• More then 20 years experience with companies such as Hughes Helicopters, Amdahl, Intel, AT&T Wireless, and a variety of others (see the Employment History link for a complete history)
• Ability to take technical information from many sources (such as design specs, functional specs, and interviews of Subject Matter Experts) and create easy to use, thorough, audience-appropriate documentation.

A customer said: "I praise Nancy's efforts as she did a fabulous job in taking the piecemeal tidbits that I provided via voicemail and email blurbs and polished the documentation up quite well." Another customer said, "I can always rely on Nancy to take a process or procedure and render it into readable, understandable, easy-to-follow steps! This is one of her great tech-writing talents! She has an eagle-eye for this kind of detail."

• Varied skill set including writing, editing, interviewing, meeting facilitation, project management, business process development, Sarbanes-Oxley process compliance, web site and online help content development / design, document control implementation and management (see the Skills link for more information)
• Experience writing many document types including user guides (software and hardware), online help, web pages, operator’s manuals, programmer guides, administrator’s guides, installation guides, field repair manuals, technical reference manuals, release notes, R&D proposals, test and calibration procedures, UNIX user and administration guides, policies/procedures, customer service newsletters, Sarbanes-Oxley process compliance documents, work flow diagrams/business processes, maintenance manuals
• Experience with a broad range of tools such as: UNIX operating system and macros, MS Word, FrameMaker, RoboHelp, HotMetalPro, DreamWeaver & FrontPage html editors, screen capture software, PaintShopPro, Visio, Documentum & Eroom (for file revision control and file sharing), NetMeeting (to edit documents online in real-time)

See the Commendations page for more comments from former customers and employers.

Let me help you with any of your documentation needs. Let’s work together to make your employees more informed, happier, and more productive, and your customers more satisfied with your products and services. I can also tell you about a new, innovative service - Send Out Cards (http://www.sendoutcards.com/) - which offers a simple and professional way for businesses to follow up with their customers, vendors, and associates using customized greeting cards or postcards. The tool is fun, easy to use, and saves you money. It's also a great way to keep in touch with family and friends.

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