Education

Associate degree in Technical Communication/Certificate in Computer Operations, plus 1-½ years Liberal Arts classes. Classes included: Accounting, Introduction to Business, Fundamentals of Data Processing, Speech, Math, Algebra, COBOL, Systems Analysis, Psychology in Business and Industry, Logic, Interviewing, Computer Operations, Statistics, Engineering Graphics, Print Production, Technical Writing, Philosophy, and Sociology

Other Classes

Currently working towards a certificate in Small Business at Yavapai College in Clarkdale, AZ. Classes completed so far include: Accounting Principles, Small Business Marketing, and Small Business Legal Issues
World Wide Web Authoring (2 classes at Bellevue Community College)
Principles of Training (Portland State University, June 1995)
Developing Courseware, Interactive Software Tools for Constructing User Interfaces (Oregon Graduate Institute, 1993), Advanced Composition

Seminars

Basic/Intermediate HTML-Based Help Authoring
Using RoboHelp X4
Structural Problem Solving
Secret Design Strategies of Highly Successful Web Sites (User Interface Engineering 3 day)
Ontara Project Management
Essential Facilitation by Interaction Assoc (5 day class)
Effective Visual Information Display (Edward Tufte)
Basic/Intermediate HTML-Based Help Using RoboHelp X4 (3 day class)
Process Quality Management & Improvement
Measurement & People - for Better or Worse by Amer. Soc. For Quality
Introduction to Electronics
Developing Online Help Writing Smarter
SVR 3.2 and 4.0 UNIX System Administration
Fundamentals of UNIX
Designing Graphics for Documentation
Intel Culture
SAS and AUTOTAB programming
Brogan’s Clear Writing
Sarbanes-Oxley
IPPE’s The Organization as a Team