Clear, concise information right where it’s needed. Nancy Joseph – detailed documentation and process improvement that puts best practices front and center, without ever sacrificing the team’s overall goals.   YOUR COMPANY WILL GAIN  Improved access to vital information via web sites, process flow diagrams, and online help – thereby increasing job performance and decreasing costs  Everyone on the same sheet of music - using version control for document maintenance and by definition of “best practices” for improved job performance/training Reduced duplication of effort / simplified documentation maintenance via single-sourcing of information - using formats which fulfill the needs of multiple audiences Processes that are efficient, well-documented, and easy to follow Information that’s more accurate, easier to read, understand and use   MY QUALIFICATIONS 15 + years experience in technical writing,  5+ years web content/site development, and online help system development Working knowledge of project management and product development lifecycles and associated artifacts like requirements specifications, functional and design specifications for user guide design, etc.  Sound understanding of the benefits, usage, and maintenance of version control systems  Designed, implemented, and maintained a web site for the Network Operations Center at AT&T Wireless. Improved content presentation and documented “best practices”. Created the online library and many processes for using it. Worked in projects requiring use of MS Office Suite, FrameMaker, DreamWeaver, FrontPage, WebWorks for Word, RoboHelp, PowerPoint, SharePoint, Wiki, UNIX, SnagIt, Visio, NetMeeting/GoToMeeting Associate degree in Technical Communication - plus seminars such as Robohelp, Web design, Developing Courseware, Principles of Training WHY I AM DIFFERENT   I don’t sweep problems under the rug; even when “it’s not my job.” Potential problems/issues will not be ignored I instinctively think of ways to improve processes then advocate for change in a diplomatic way - building alignment within and between teams I strategically hunt for the best solution from the viewpoint of the company, department, project, and customer I think of creative ways to document complicated processes that fulfill the needs of multi-level audiences I CAN CONTRIBUTE TO YOUR SUCCESS Call 303-466-2946 or email nkjwa@msn.com  Looking for work in the Boulder/Denver area. Can travel up to 35%.