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pdf version of Skills Summary
My
skills fall into three categories:
Project
Management
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Prepared
project plans/schedules, including:
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Worked
with design team to learn scope of the project
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Determined
who would provide information and when
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Negotiated
when project personnel would review draft documents
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Prepared
schedule for the publications process
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Obtained
agreement from key personnel for the plan/schedule
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Coordinated
between the various departments to ensure tasks done on time and
correctly
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Tracked
progress of multiple projects at a time
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Prepared
weekly status reports
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Created/maintained
backups of key information and shared information using ERoom and
SOLAR
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Worked with
project managers and an implementation team to set up and configure
Microsoft Project 2007 Server and SharePoint for a new IT PMO web
site. Converted PowerPoint project initiation input forms to
SharePoint. Created an Operations Guide which explained how to
configure the server, and how to manage projects using Microsoft
Project Server 2007 and SharePoint. Also documented the department
project lifecycle phases and how to use the PMO site for all project
management functions. Acted as a Project Manager for a small project
to test the new PMO system and learn the ins and outs of being a
Project Manager
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Process
Development
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Defined
and documented many internal writing department processes; including
the document certification/publishing process, and how to
decommission obsolete documents
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Documented
tool tips to share with co-workers and customers
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Defined
and documented the online help development process and helped define
the look and feel standards for help projects to be done by our
department. The standards and procedures could later be used to
outsource the work.
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For
our department’s library web site, documented several
customer-facing processes, including how to determine where a
document should be published, how to request document updates, how
to request removal of a document from the online library, and other
useful tips
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Facilitated
customer meetings to document their work flow process and help
determine where improvements are needed.
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Created
process narrative and process descriptions for various access
management systems. The processes included how to add or remove
users from various systems or applications, and how to conduct
periodic reviews. The narratives were used by the Sarbanes-Oxley
auditors to complete their tests. The process descriptions were for
the end-users to use to learn the new processes and what they had to
do to comply with Sarbanes-Oxley requirements.
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Technical
Writing/Communication/Web Site Development & Maintenance
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Created
Front End Analysis (FEAs) reports by interviewing customers to
determine their needs and provided recommendations for the
documentation/training deliverables. Also reviewed FEAs created by
other writers.
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Created
an online menu system for accessing wireless network troubleshooting
procedures using FrameMaker 5. Then used Adobe Acrobat to convert
the menu system and the troubleshooting documents to PDF format.
Posted the files on a department server. Later, converted all the
content to web-based files and designed the web site navigation
using HotMetalPro and DreamWeaver. Maintained the web site content
for several years.
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Used
NetMeeting and GoToMeeting to share information for meetings held in multiple
locations. Facilitated Root Cause Analysis meetings where I edited
documents in real-time and got buy-in from participants during the
meeting. This saved the company lots of travel expenses, and
streamlined the process of obtaining agreement about action plans
for troubleshooting network problem - which translated to more cost
savings.
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