Skills Summary

My skills fall into three categories:

Project Management

Prepared project plans/schedules, including:
- Worked with design team to learn scope of the project
- Determined who would provide information and when
- Negotiated when project personnel would review draft documents
- Prepared schedule for the publications process
Obtained agreement from key personnel for the plan/schedule
Coordinated between the various departments to ensure tasks done on time and correctly
Tracked progress of multiple projects at a time
Prepared weekly status reports
Created/maintained backups of key information and shared information using ERoom and SOLAR

Defined and documented many internal writing department processes; including the document certification/publishing process, and how to decommission obsolete documents
Documented tool tips to share with co-workers and customers
Defined and documented the online help development process and helped define the look and feel standards for help projects to be done by our department. The standards and procedures could later be used to outsource the work.
For our department’s library web site, documented several customer-facing processes, including how to determine where a document should be published, how to request document updates, how to request removal of a document from the online library, and other useful tips
Facilitated customer meetings to document their work flow process and help determine where improvements are needed.
Created process narrative and process descriptions for various access management systems. The processes included how to add or remove users from various systems or applications, and how to conduct periodic reviews. The narratives were used by the Sarbanes-Oxley auditors to complete their tests. The process descriptions were for the end-users to use to learn the new processes and what they had to do to comply with Sarbanes-Oxley requirements.

Created Front End Analysis (FEAs) reports by interviewing customers to determine their needs and provided recommendations for the documentation/training deliverables. Also reviewed FEAs created by other writers.
Created an online menu system for accessing wireless network troubleshooting procedures using FrameMaker 5. Then used Adobe Acrobat to convert the menu system and the troubleshooting documents to PDF format. Posted the files on a department server. Later, converted all the content to web-based files and designed the web site navigation using HotMetalPro and DreamWeaver. Maintained the web site content for several years.
Used NetMeeting to share information for meetings held in multiple locations. Facilitated Root Cause Analysis meetings where I edited documents in real-time and got buy-in from participants during the meeting. This saved the company lots of travel expenses, and streamlined the process of obtaining agreement about action plans for troubleshooting network problem - which translated to more cost savings.